SHIPPING POLICIES
All orders received will typically be shipped within 3
business days. If, for some reason, the order cannot be
processed or the items are out of stock you will be notified
by our customer care department. Shipping will be via the
service as listed on the order form. If a service is not
available to a certain area, the service type will be
changed to the closest available service. Shipping charges
listed On-line are estimated and the shipping costs may be
adjusted after the order is placed. If any adjustments are
made the customer will be notified via email. Shipments must
be to physical street addresses, PO BOX addresses cannot be
used.
PAYMENT
We currently accept VISA, Master Card, Discover, American
Express, Diner's Club, and JCB Credit Cards. We can only
accept cards issued by a US bank and cards with a billing
address within the US. The billing address given will be
verified with the issuing bank and must exactly match the
billing address listed with the issuing bank. All items must
be shipped to the credit card's billing address, unless the
shipment address is on file in the issuing bank as an
alternate address. This alternate address must be verifiable
through the issuing bank. Orders will not be shipped until
all information is verified by the issuing bank and the
charge processed. If there is any trouble in verifying
information or processing the charge, the order will be
placed on hold and you will be contacted to attempt to
rectify the situation.
INTERNATIONAL ORDERS
We are only accepting orders from the United States.
We cannot accept orders from any other foreign countries.
ORDER
CANCELLATION
Orders may be canceled without penalty up until the package
is shipped. If the package has been shipped and the shipment
is refused, you will be charged for the shipping fees plus a
$40 processing fee. Once the package has been received and
opened, the order cannot be canceled. Returns would be
processed according to the return policy
RETURN POLICY
Items may be returned for a refund within 30 days of
receipt. All returns must be authorized by our Return
Merchandise Authorization (RMA) department. Our RMA
department may be contacted at
service@mega-penny.com. Our RMA department will issue
you an RMA number. Return Authorization numbers are good for
fourteen (14) days only. Any products returned after the
expiration date will be refused. All miscellaneous materials
such as manuals, accessories and cables must be included. If
any of these materials are missing, your account will be
billed accordingly. The Return Authorization number must be
on the shipping label, not the carton. PLEASE DO NOT WRITE
ON THE CARTON. Returns must be shipped freight prepaid.
Products received freight collect, without an RA number, not
approved for return or in any way not meeting the above
criteria, will be refused. DOA / defective products are
returned for REPLACEMENT ONLY with the same product/model.
Deviations from this policy may result in a 20% Returns
Processing Service Charge. Defective product must be in
original factory carton with all original packing materials.
If the product is found to be non-defective, an inspection
fee of at least $25, or 15% per unit, will be billed to your
account. Mega-Penny.com credits based on purchase price or
current price, whichever is lowest. All licensed software
(including Windows) is not returnable if the package has
been opened. Licensed software is shipped in a sealed
package and will have a message on the seal or package that
indicates that the license is activated when the seal is
broken. Shipping fees are non-refundable. All returns are
subject to a minimum 15% restocking fee.
REBATES
All rebates are
offered and fulfilled by product manufacturers. Mega-Penny.com
assumes no responsibility for the accuracy, eligibility,
terms, conditions, policies, or practices surrounding any
rebates. All rebate issues are between the manufacturer and
the consumer. The consumer is responsible for fulfilling any
and all requirements necessary to redeem the rebate. For all
items with a rebate, we will charge the customer the full
price for the item. Please check with the manufacturer or
the party offering the rebate concerning any details
concerning the rebate.
PRODUCT AVAILABILITY
Products are
generally available for shipment in 2-3 business days.
Availability information posted on the site is not "real
time" and occasionally a product may be out of stock or
encounter supply problems. The customer will be notified of
any delays and given a best estimate on when the item will
be available for shipment. If an item has been sold out or
discontinued, the customer will be notified that the order
cannot be fulfilled. If your order is time sensitive, please
email our customer support at
service@mega-penny.com for
real time information on when a product can be shipped.
PRIVACY POLICY
Please read our separate
Privacy Policy Page
SECURITY
All transactions are performed on a secure web server.
Secure web server technology ensures that the server is the
proper server and not the server of a malicious web site. It
also encrypts all data to prevent a malicious individual
from intercepting Credit Card or other sensitive data. In a
effort to protect consumers, we screen all orders for credit
card fraud. If an order is suspect of fraud we may require
additional information or the order may not be accepted. We
reserve the right to deny any order which we believe to not
be legitimate.
ITEM
SPECIFIC TERMS AND CONDITIONS
Some items which we offer may be close out or some other
type of special item. In these cases, alternate return,
warranty, and/or payment policies may apply for that item.
If alternate terms and conditions apply to a product, they
will be noted in the item's description. Any special terms
disclosed within the item's descriptions will take
precedence over any terms listed on this page.
NAME
BRAND PRODUCTS WARRANTY
Name brand products and accessories purchased directly from
Mega-Penny.com come with a manufacturer's warranty and
support. The specifics of the warranty will vary from
product to product. Warranty information for name brand
products can be obtained from our customer service
department at
service@mega-penny.com .
All technical support and warranty questions or requests will be handled by the product manufacturer. Contact and warranty information for name brand products is located inside the product packaging in the form of a warranty registration card or some other form of literature. Please read all manufacturer's literature.
PRICE, AVAILABILITY, AND SPECIFICATIONS
We make every effort to ensure that our price, availability,
and specifications are as accurate as possible, however due
to rapidly fluctuating price, availability, and
specifications on many items, these factors may change
without notice. We reserve the right to modify price,
availability, and specifications at any time. We cannot be
responsible for typographical errors. If an order is
received after there is a change and before the change has
been posted to the site, we will contact you to inform you
of the change and give you an opportunity to modify or
cancel your order.
TYPOGRAPHICAL ERRORS
We cannot be responsible for typographical errors.
